Citizens' Charter

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EMBASSY OF INDIA, WARSAW
CITIZEN’S CHARTER

1. Vision and Mission

To provide efficient, prompt, and transparent consular, visa, and diplomatic services to Indian nationals, residents of Poland, and the general public, while promoting India’s interests and bilateral cooperation.

2. Our Service Standards (Indicative Timelines)

We strive to provide services within these timelines, provided documentation is complete :

Type of Service Standard Processing Time
Passport (Fresh/Re-issue) Fresh Passport: 2-3 Weeks.Reissue : 2 Weeks (Excluding Police Verification time of 30 days)
Visa Services (Standard) 02–15 Working Days depending upon type of Visa.
OCI Card (Fresh)/Renewal Normal Cases : 06-08 Weeks Spouse Cases : 2-3 months or more (Subject to approval from the competent authority in India)
Attestation of Documents Same day
Surrender Certificate 03-05 Working Days
Emergency Certificate Same day

3. Our Commitment to Citizens

  • Promptness: We aim to process all applications within the stipulated time frames.
  • Integrity: All services are provided as per the rules of the Government of India.
  • Helpfulness: Our staff is trained to assist applicants in a professional and polite manner.

4. What is Expected from Applicants

  • Ensure the 'Application Form' is accurate and matches supporting documents.
  • Follow security protocols when visiting the Chancery.

5. Grievance Redressal

For any delays or issues with services, citizens may use the following channels:

  1. Open House: Every Wednesday 03:30 PM.
  2. Email to cons.warsaw@mea.gov.in or fspol.warsaw@mea.gov.in
  3. Online Portals: Use 'MADAD' (for Consular/Labour issues) or 'CPGRAMS' (for general grievances).

6. Contact and Location

Embassy of India, Warsaw Address: My?liwiecka 2, 00-459, Warsaw, Poland.
Working Hours: 09:00 - 17:30 (Monday to Friday)
Consular Hours: 9:30 - 12:30 (Submission) | 16:00 - 17:00 (Collection)
Website: https://www.indianembassywarsaw.gov.in
Emergency Mobile (For Indian Citizens): +48 606 700 105

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